International shipping policy

International Shipping Policy

International buyers please note that when you choose USPS International First Class shipping service, USPS only provides tracking information until it reaches the destination country. It does not provide local tracking information within the destination country because USPS will pass the tracking information of the package to the local delivery service. Therefore, we cannot provide refunds for undelivered packages. Packages shipped using express services such as UPS, Fed Ex, etc. do guarantee door-to-door delivery, but the price is higher.

Please note that for international returns, any additional costs incurred for the return or exchange (such as customs duties and/or additional postage paid by us) will also be deducted.

If you need to return or exchange an item, please contact us first by sending an email to info@ospreypens.com to discuss your best options. Returns need to be approved by us before they can be sent back to us.

Shipping

Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. Sorry, we are not responsible for delays caused by customs.

We are happy to accept returns, exchanges, and cancellations.

Please contact me within: 14 days of receipt

Returns will be sent back to me within: 30 days of receipt

Please cancel your order within: 12 hours of purchase

Return Policy

Return shipping is the buyer's responsibility. If the item is not returned in its original condition, any loss in value is the buyer's responsibility. Please note that for international returns, any additional costs incurred for the return or exchange (such as customs duties and additional postage paid by us) will be deducted.

Do you have any questions about your order?

If you have any questions about your order, please contact us by emailing Support@HaileyRamos.shop.